1. Scope of This Policy
This Privacy Policy explains how Luckywave (“we”, “us”) handles personal data when you visit our website, create an account or use our casino and sportsbook services. It applies to players in the United Kingdom and should be read together with our Terms and Conditions. By using the website you confirm that you have read this policy.
2. Data We Collect
- Account data. Name, date of birth, email address, phone number, address, country, account currency and your login details.
- Verification data (KYC). Government-issued photo ID, proof of address and proof of payment method, where we need them to confirm your age and identity.
- Payment data. The payment methods you use, transaction history and withdrawal details. Card and e-wallet details are processed by our payment partners.
- Activity data. Games played, bets, bonuses claimed, limits you set and your communications with our support team.
- Technical data. IP address, device and browser type, language, pages visited and approximate location, collected through the website and cookies.
3. How We Use Your Data
We use personal data to:
- create and manage your account, and provide the casino and sportsbook services;
- process deposits, withdrawals and bonuses;
- verify your age and identity and meet our anti-money-laundering and fraud-prevention obligations;
- support safer gambling, including limits, cooling-off and self-exclusion tools;
- answer your questions and resolve complaints;
- keep the website secure, understand how it is used and improve it;
- send service messages and, where you agree, marketing about promotions. You can opt out of marketing at any time.
Our lawful bases are performing our contract with you, complying with legal obligations, our legitimate interests (security, fraud prevention and service improvement) and, where required, your consent.
6. Retention and Security
We keep personal data only for as long as we need it for the purposes above and to meet legal requirements. Gambling and anti-money-laundering rules may require us to keep some records for several years after an account is closed. We protect data with SSL/TLS encryption and access controls, but no online service can be completely risk-free, so please use a strong, unique password and never share your login details.
Some of our providers may process data outside the UK. Where this happens we rely on appropriate safeguards required by data-protection law.
7. Your Rights
Under UK data-protection law you may have the right to access your data, correct it, ask us to delete it, restrict or object to certain processing, withdraw consent and receive a copy of your data in a portable format. Some data must be kept for legal reasons, so we cannot always delete it straight away.
To make a request, contact our support team through live chat or email — see Contact & Support. You also have the right to complain to the Information Commissioner’s Office (ICO).
8. Adults Only
Our services are for adults aged 18 and over. We do not knowingly collect data from anyone under 18. If we find that an underage person has registered, we will close the account. Read more on our Responsible Gambling page.
9. Changes and Contact
We may update this policy from time to time. The latest version is always on this page, with the date shown at the top. For privacy questions, use the support channels listed on our About Us page.